Can you assist with shipping and customs clearance?

Yes. We offer full logistics support, including door-to-door delivery (DDP/DAP) and handling customs documentation to ensure smooth clearance in your country. Let us know your destination and detail products, and we’ll provide the best shipping solution tailored to your needs.

How long is the lead time for bulk orders?

Lead times depend on customization. Standard orders ship within 2 weeks. The maximum lead time is 35-40 days.

What after-sales services are included?

We offer the following after-sales services to ensure your complete satisfaction: Warranty Coverage – one years warranty for defects Technical Support – Free troubleshooting via video or pictures. Spare Parts – Availability of genuine replacement parts for easy maintenance. Return & Repair – Hassle-free repair or replacement for faulty items (conditions apply). Onsite Assistance – Option for technician dispatch (region-dependent). Regular Follow-ups – Check-ins to ensure smooth operation post-delivery. Let us know your specific concerns—we’re committed to long-term support!

How do you ensure quality control ?

NEWLAND's Quality Control System: Strict Supplier Management，Precision Manufacturing Processes，Comprehensive Testing Protocols，Certification Compliance，Continuous Improvement，Quality Guarantees，Automated Production

What’s your minimum order quantity (MOQ)?

We are committed to fully supporting your business needs. We are flexible and happy to accommodate trial orders—even in smaller quantities. Please let us know your requirements, and we’ll do our best to meet them to help you evaluate our products. Your success is our priority.

You are here: Home » Support

NEWLAND

DOWNLOAD

Downloadable company sample booklet, instruction manual, product guide

Name	Size	Downloads	Update	Category	Copy Link	Download
ATS box manual eng.pdf	1.41MB	1	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=lIKfgiNjbrut&dp=GvUApKfKKUAU	Download
ATS box manual eng.pdf 1.41MB 1 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=lIKfgiNjbrut&dp=GvUApKfKKUAU
Automatic shutdown during operation.docx	11KB	1	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=dtAUBiYElrqj&dp=GvUApKfKKUAU	Download
Automatic shutdown during operation.docx 11KB 1 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=dtAUBiYElrqj&dp=GvUApKfKKUAU
Diesel engine-NEWLAND.pdf	13.26MB	0	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=myfKVsiZlMbE&dp=GvUApKfKKUAU	Download
Diesel engine-NEWLAND.pdf 13.26MB 0 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=myfKVsiZlMbE&dp=GvUApKfKKUAU
Engine fails to start.docx	11KB	2	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=eZfALsNOQWCE&dp=GvUApKfKKUAU	Download
Engine fails to start.docx 11KB 2 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=eZfALsNOQWCE&dp=GvUApKfKKUAU
Gasoline generator (English, Arabic, Spanish, French).pdf	14.22MB	0	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=fpAKqYsZQhHt&dp=GvUApKfKKUAU	Download
Gasoline generator (English, Arabic, Spanish, French).pdf 14.22MB 0 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=fpAKqYsZQhHt&dp=GvUApKfKKUAU
Generator not producing electricity.docx	11KB	2	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=cgfpqDYtlWNO&dp=GvUApKfKKUAU	Download
Generator not producing electricity.docx 11KB 2 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=cgfpqDYtlWNO&dp=GvUApKfKKUAU
Low voltage output.docx	11KB	2	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=dgUALsNtlWZE&dp=GvUApKfKKUAU	Download
Low voltage output.docx 11KB 2 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=dgUALsNtlWZE&dp=GvUApKfKKUAU
NEWLAND catalog.pdf	26.07MB	0	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=lPfULDsZlhyt&dp=GvUApKfKKUAU	Download
NEWLAND catalog.pdf 26.07MB 0 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=lPfULDsZlhyt&dp=GvUApKfKKUAU
NEWLAND Generator Supplier Solutions.pdf	4.53MB	1	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=omApLDsZQheE&dp=GvUApKfKKUAU	Download
NEWLAND Generator Supplier Solutions.pdf 4.53MB 1 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=omApLDsZQheE&dp=GvUApKfKKUAU
NL180（NA） manual.pdf	9.68MB	5	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=brpKLNYtGsUZ&dp=GvUApKfKKUAU	Download
NL180（NA） manual.pdf 9.68MB 5 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=brpKLNYtGsUZ&dp=GvUApKfKKUAU
V twin Diesel Generator manual .pdf	19.18MB	2	2025-07-22	Download	Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=iyfKBNDtGiVO&dp=GvUApKfKKUAU	Download
V twin Diesel Generator manual .pdf 19.18MB 2 2025-07-22 Download Copy Link https://www.newlandchina.com/phoenix/admin/download?fileId=iyfKBNDtGiVO&dp=GvUApKfKKUAU

NEWLAND

FAQ

Explore our FAQs for quick answers to your most common questions.

Q Can you assist with shipping and customs clearance?

A Yes. We offer full logistics support, including door-to-door delivery (DDP/DAP) and handling customs documentation to ensure smooth clearance in your country. Let us know your destination and detail products, and we’ll provide the best shipping solution tailored to your needs.
Q How long is the lead time for bulk orders?

A
Lead times depend on customization. Standard orders ship within 2 weeks. The maximum lead time is 35-40 days.
Q What after-sales services are included?

A
We offer the following after-sales services to ensure your complete satisfaction:

Warranty Coverage – one years warranty for defects Technical Support – Free troubleshooting via video or pictures.

Spare Parts – Availability of genuine replacement parts for easy maintenance.

Return & Repair – Hassle-free repair or replacement for faulty items (conditions apply).

Onsite Assistance – Option for technician dispatch (region-dependent).

Regular Follow-ups – Check-ins to ensure smooth operation post-delivery.

Let us know your specific concerns—we’re committed to long-term support!
Q How do you ensure quality control ?

A
NEWLAND's Quality Control System: Strict Supplier Management，Precision Manufacturing Processes，Comprehensive Testing Protocols，Certification Compliance，Continuous Improvement，Quality Guarantees，Automated Production
Q What’s your minimum order quantity (MOQ)?

A We are committed to fully supporting your business needs. We are flexible and happy to accommodate trial orders—even in smaller quantities. Please let us know your requirements, and we’ll do our best to meet them to help you evaluate our products. Your success is our priority.

UNDERSTAND CUSTOMIZATION DETAILS

A full range of diesel/gasoline generators, water pumps, high-pressure cleaners and engines

NEWLAND – Your Trusted Partner

in Power Solutions, Committed

to Quality, Innovation, and Global Support

QUICK LINKS

PRODUCTS

HQ: Floor 7, Building 6, Zhonghuan Plaza, Jiaojiang, Taizhou, Zhejiang, China
Factory 1: Area 1, Xiaowufen Industrial zone, Jiaojiang, Taizhou, Zhejiang, China
Factory 2: #171 Dailuo RD, Luoyang, Wujin, Changzhou, Jiangsu, China
E-mail: sales@newlandchina.com
Phone: +86 15858696239 +86 15858697932

WhatsApp: +86 15858697932 +86 15858696239

DOWNLOAD

FAQ

Q Can you assist with shipping and customs clearance?

Q How long is the lead time for bulk orders?

Q What after-sales services are included?

Q How do you ensure quality control ?

Q What’s your minimum order quantity (MOQ)?

QUICK LINKS

PRODUCTS