Taizhou Newland Machinery Co., Ltd.
     
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FAQ

  • Q Can you assist with shipping and customs clearance?

    A Yes. We offer full logistics support, including door-to-door delivery (DDP/DAP) and handling customs documentation to ensure smooth clearance in your country. Let us know your destination and detail products, and we’ll provide the best shipping solution tailored to your needs.

  • Q How long is the lead time for bulk orders?

    A
    Lead times depend on customization. Standard orders ship within 2 weeks. The maximum lead time is 35-40 days.

  • Q What after-sales services are included?

    A
    We offer the following after-sales services to ensure your complete satisfaction:
    Warranty Coverage – one years warranty for defects Technical Support – Free troubleshooting via video or pictures.
    Spare Parts – Availability of genuine replacement parts for easy maintenance.
    Return & Repair – Hassle-free repair or replacement for faulty items (conditions apply).
    Onsite Assistance – Option for technician dispatch (region-dependent).
    Regular Follow-ups – Check-ins to ensure smooth operation post-delivery.
    Let us know your specific concerns—we’re committed to long-term support!

  • Q How do you ensure quality control ?

    A
    NEWLAND's Quality Control System: Strict Supplier Management，Precision Manufacturing Processes，Comprehensive Testing Protocols，Certification Compliance，Continuous Improvement，Quality Guarantees，Automated Production

  • Q What’s your minimum order quantity (MOQ)?

    A We are committed to fully supporting your business needs. We are flexible and happy to accommodate trial orders—even in smaller quantities. Please let us know your requirements, and we’ll do our best to meet them to help you evaluate our products. Your success is our priority.

  • Q What Deep Customizations Are Available?

    A
    You can customize:
     
    Voltage/Phase: single/three-phase 110/220/380/400V
    Branding: OEM logos, packaging, decals
    Features: Control panels, ATS interfaces, noise reduction.
    Certifications: CE, EURO 5, ROHS compliance.
    Bulk Orders: MOQ 30+ units with volume discounts.
     
    Need tailored solutions? Contact our engineers for details.
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NEWLAND – Your Trusted Partner
in Power Solutions, Committed
to Quality, Innovation, and Global Support

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CONTACT US
 HQ: Floor 7, Building 6, Zhonghuan Plaza, Jiaojiang, Taizhou, Zhejiang, China
Factory 1: Area 1, Xiaowufen Industrial zone, Jiaojiang, Taizhou, Zhejiang, China
Factory 2: #171 Dailuo RD, Luoyang, Wujin, Changzhou, Jiangsu, China
 E-mail: sales@newlandchina.com
 Phone: +86 15858696239     +86 15858697932
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